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Inbox in the sidebar collects everything your clients do on shared pinboards. It is the one screen where client feedback cannot get lost behind a WhatsApp thread.
The Inbox isn’t client-only. It’s also where you hear about your own team: someone assigned you a task, replied on one, or reacted to your comment. Client rows and teammate rows sit in the same feed, sorted newest first — the icon on the left tells them apart.

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The feed

Newest first. Each row shows the pinboard, who acted, and what they did:
  • A client approved: Ondé Sofa — Restoration…
  • A client commented: Can we change fabric?
  • A client approved: Flower Crown Pink Met…
Approvals and comments carry different icons, so you can scan for decisions and ignore the chat. Selecting a row opens the detail: the item image, the comment, the date, and Open pinboard to see it in context.

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Working through it

1

Deal with approvals first

If the pin was linked to a product, approval already did the work — Atelier adds it to the project’s schedule and sets it to Approved for you, no extra step. It will start counting in the project Overview’s Ready to order card. Only a plain image (a mood shot, a plan) needs nothing more; it was never meant for a schedule.
2

Then the questions

Can we change fabric? is a task, not a message. Turn it into one so it does not evaporate.
3

Reply where the conversation is

Open the pinboard and answer on the item, so the thread stays attached to the thing being discussed.
Clear the Inbox on Monday morning. It takes ten minutes and it is the cheapest way to find out that a client approved something three weeks ago that nobody ordered.

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What doesn’t show up here

Only pinboards notify. A client viewing a shared schedule can look — not comment, not approve — so nothing from a schedule share reaches the Inbox. Accepting a proposal, invoice or change order doesn’t notify anyone either; check Finance for those, or look at the document’s own status.