Pinboard troubleshooting - Atelier Help Center

Problem	What to check and do
I cannot find Share, Save PDF or Add page	Open More on a small or short window.
I cannot find Crop, Erase or Details	Select one image first. Text and arrows have different controls.
An item will not move on my phone	Press and hold the item, then drag. A normal swipe is used for scrolling.
A caption moved with its image	Attached captions move with the image. Use Add text for a separate room note.
A pasted link did not create a product	A source URL is just a reference. Use Add image → Import from URL or From product library for a linked product.
A vendor URL cannot be imported	Check that it is a specific product page. Try the Product Clipper or add the product manually, then place it from the library.
Background removal kept too much or removed an edge	Use Pixel eraser and Restore, or use a clearer individual product photo.
The pixel eraser will not save	If the whole image is transparent, use Reset or Restore to bring some of it back before choosing Done.
A client cannot approve a product	Check that sharing is enabled and the board has a destination schedule selected in Shared. Guests cannot create the missing schedule.
An approved image did not appear on a schedule	Only pins linked to library products create schedule rows. Reference images stay on the board.
A copy has a different approval state	Decisions and schedule links belong to placements. Open the copy’s details and check the destination instead of assuming approval carries everywhere.
An AI edit changed the wrong layout	Wait for the edit to finish, use Undo while the history is available, then name the exact page and items in a revised request.
Undo does not restore an old version	Editing history is session-based. Undo can restore a deleted page while its history is available in the current session. Use dated PDF exports to retain a presentation record.
A PDF has a blank image	Confirm the image loads on the board, retry, or replace the inaccessible image. Inspect the new PDF before sending.
A client sees old content	Ask them to reload the live link. A downloaded PDF does not update.

If the problem continues, use Get help in Atelier or email hello@getatelier.design. Include what you tried, what you expected, the time of the error and the exact message. Share a screenshot with private client information removed.

Perspective, page visibility and pasted URLs

Symptom	What to check
Perspective is missing	Select one image, then use its toolbar or right-click menu. Text and lines do not use perspective.
Reset did not recover the original photograph	Reset affects the current corner edit. After Done, use available session Undo or your duplicate.
A page is faded or missing from the client link	Check Hide page from clients in the page bar. Use Show page to clients and reload the link.
A hidden page appears in my PDF	Designer PDF export includes all pages. Page hiding filters the live client link only.
A pasted URL changed an image instead of importing a product	Deselect the image and click empty canvas before pasting. A selected image receives the URL as its source link.
Create link is unavailable	Select a schedule, or create a named empty schedule inside Share first.